Privacy
Policy.

01 // OVERVIEW

Introduction

Welcome to Cloq. We take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your personal data when you interact with our store.

By accessing our website or contacting us via Discord, you agree to the practices described below. If you disagree, please discontinue use of our services.

02 // COLLECTION

Information We Collect

We collect the minimum information required to run our service:

• Discord username and User ID when you contact us via our server
• Order details you voluntarily provide — product type, quantity, payment reference
• Anonymous usage data — page visits, referrer source, session duration

We never collect payment card details. All payments are handled through agreed external processors.

03 // USAGE

How We Use Your Information

Any data collected is used strictly for the following purposes:

• Processing and fulfilling your order through Discord
• Responding to support requests, disputes, and replacements
• Improving our product selection and store experience
• Preventing fraud and enforcing our Terms of Service

We do not sell, trade, or share your personal data with any third parties for marketing purposes.

04 // THIRD PARTIES

Third-Party Services

Our store interacts with the following external platforms:

• Discord — Primary channel for order processing and customer support
• Payment Processors — Payments are handled through agreed platforms; we do not store card or wallet credentials
• Google Fonts — Typeface delivery via Google's CDN, governed by Google's own privacy policy

05 // COOKIES

Cookies & Browser Storage

We use minimal browser storage (sessionStorage) to remember UI preferences, such as dismissed announcement banners. No persistent tracking cookies or advertising cookies are used on this site.

06 // YOUR RIGHTS

Your Rights

You have the right to:

• Request a copy of any personal data we hold about you
• Ask us to correct or delete your data at any time
• Object to certain types of data processing
• Withdraw consent at any time without penalty

To exercise these rights, contact us directly via our Discord server. We aim to respond within 48 hours.

07 // CONTACT

Contact Us

All privacy inquiries and data requests should be sent through our Discord server. Our team will respond promptly.